We aim to process and dispatch your purchase within 72 business hours, orders placed on Friday after midday will be processed the following business day.

Standard Royal Mail Delivery please allow 3 to 5 working days, all parcels are scanned at delivery and a GPS map is provided.

Next Day Delivery by Royal Mail, orders must be made by midday.

As of the 1st July 2021 items will be shipped using Royal Mail International Tracked. Duty, VAT and Customs will be the responsibility of the customer. Customs charges range from 15% to 26% dependent on which EU states you preside.

 As standard we ship parcels Royal Mail International Tracked which is a customer tracked service and will allow you to access tracking information via the Royal Mail portal. Please contact us for alternative carrier information, times may vary depending on the destination country.

 

All orders both UK and international are delivered by Royal Mail.

We ask that you ensure that you provide the correct address details when purchasing, checking that the correct postcode and house number are included. We cannot amend the address once dispatched and alterations to the address can only be made if notified within an hour of your purchase. If the package is returned to us because the address given was incorrect, we will ask that you pay for the item to be sent again. We accept no responsibility for packages that are signed for by someone other than the addressee.

 

In the interest of hygiene we do not accept returns or refunds on pierced earrings or body jewellery. This policy is for the protection and health of the consumer. Please read the product description carefully, understanding the sizing, gauge and materials used as well as any metal sensitivities. By purchasing these products you understand that the sale is final.

All non piercing products we are happy to accept returns or exchanges within 28 days of purchase. All items must be unworn, in their original packaging with proof of purchased attached. Refunds and exchanges can take up to 14 days to be processed.

Please check your item as soon as you received it, if your order is not what is expected or the incorrect size or colour has been sent please contact hello@twilightlondon.com with you name and order number to hand.